What is CRM?
CRM (Customer Relationship Management) stands for customer relationship management. It's a category of integrated, data-driven solutions that improve how you interact and do business with your customers. CRM systems and applications are designed to manage and maintain customer relationships, track engagements, and sales, and deliver actionable data—all in one place.
Microsoft Dynamics 365 stands out with options for availability, flexibility, modularity, cloud, and on-premise to meet the CRM needs of any size enterprise. Dynamics 365 CRM is easy to integrate into business processes and meets the expectations and needs of sales, marketing and customer service departments with different reporting abilities.
According to the Forrester research published in the second quarter of 2017, Dynamics 365 CRM is the leading CRM solution comparing to other systems.
What are highlights of Dynamics CRM?
Dynamics 365 Outlook App
In the business world, 70% of the users are doing most of their work with Outlook. This means that CRM systems must integrate with Outlook. Outlook and Dynamics CRM are fully integrated and work seamlessly together.
Birleşik Uzmanlar IT Dynamics 365 CRM Consultancy
We contribute to your digital transformation process by designing your company's operational processes on Microsoft Dynamics 365 CRM modules (sales, marketing, service, etc.) with our expert and certified consultants. As a cloud solution, Microsoft Dynamics 365 CRM Online can deliver all the advantages and financial benefits of a global solution to your organization through the leasing method.
Sales Force Automation
You can accelerate your sales by managing and controlling your sales teams with goals.
By integrating your marketing activities and digital processes with CRM, you can focus on campaign performance and reporting.
Customer Service Management
You can improve your after sales services for customer satisfaction and future sales.
Field Service Management
Together with centralized management, your field teams will be able to track work orders via both online and mobile.
Project Management Automation
You can easily manage your projects and resource planning by tracking them beginning from the candidate process.
You can prepare special campaigns for each customer segment by categorizing them related to their values and behaviors.
Gamification is a solution for Microsoft Dynamics 365 that enables employees to participate in individual and team-based competitions that motivate them to achieve certain pre-defined KPI’s by offering prizes, awards, privileges, and recognition.
In social organizations you can see and respond to your or your competitors' feelings as they have been done, you can perform the follow-up by transferring necessary records online to CRM sales and service modules.
CRM Solution for the Housing Industry
Click here for the detailed information about the solution we prepared for the housing industry.
Together with Birleşik Uzmanlar and Dynamics 365 CRM;
Accelerate the operational efficiency
Microsoft Dynamics 365 CRM significantly improves operational efficiency through standardizing and accelerating business processes.
Advanced reporting with Power BI & Dynamics CRM
Focus on customers and sales, customer service and campaign analysis with advanced reporting.
More effective marketing
Manage your prospects and marketing resources effectively.
Empower the communication between customer and employee
Stay connected by following your customers in every platform. Improve communication and collaboration between your employees by accessing the system from the web or mobile devices.